{"id":139858,"date":"2026-06-09T12:20:23","date_gmt":"2026-06-09T16:20:23","guid":{"rendered":"https:\/\/childrenfirstcanada.org\/?page_id=139858"},"modified":"2026-06-09T12:28:40","modified_gmt":"2026-06-09T16:28:40","slug":"complaint-policy","status":"publish","type":"page","link":"https:\/\/childrenfirstcanada.org\/fr\/privacy-policy\/complaint-policy\/","title":{"rendered":"Politique de traitement des plaintes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"139858\" class=\"elementor elementor-139858\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc6d557 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc6d557\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div 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data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b4020d8\" data-id=\"b4020d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b61b471 elementor-widget elementor-widget-heading\" data-id=\"b61b471\" data-element_type=\"widget\" data-e-type=\"widget\" role=\"heading\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Qui sommes-nous ?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-912ecad elementor-widget elementor-widget-shortcode\" data-id=\"912ecad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><h1>Politique de traitement des plaintes<\/h1><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a02e7 elementor-widget elementor-widget-text-editor\" data-id=\"18a02e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">L\u2019organisme Children First Canada s\u2019engage \u00e0 faire preuve de transparence, de responsabilit\u00e9, de respect dans les \u00e9changes et d\u2019am\u00e9lioration continue. Nous accordons une grande importance aux commentaires de nos partenaires et reconnaissons que les pr\u00e9occupations et les plaintes peuvent contribuer \u00e0 renforcer notre organisation, nos programmes et nos services.<\/p><p class=\"p1\">Notre politique relative aux plaintes externes d\u00e9crit le processus de soumission, d&#039;examen et de r\u00e9ponse aux plaintes concernant la conduite de l&#039;organisation, les programmes, les activit\u00e9s de collecte de fonds, les communications, les probl\u00e8mes de confidentialit\u00e9, l&#039;accessibilit\u00e9 et d&#039;autres questions impliquant des repr\u00e9sentants de Children First Canada.<\/p><p class=\"p1\">Cette politique comprend des d\u00e9lais pour l&#039;accus\u00e9 de r\u00e9ception et la r\u00e9ponse, des proc\u00e9dures d&#039;escalade, des protections de confidentialit\u00e9 et des engagements en mati\u00e8re d&#039;accessibilit\u00e9 et de non-repr\u00e9sailles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-215d9b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"215d9b5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2091beb\" data-id=\"2091beb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa0fff6 elementor-widget elementor-widget-heading\" data-id=\"fa0fff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><h3><\/h3><h3>Politique de traitement des plaintes<br><\/h3><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da99de elementor-widget elementor-widget-button\" data-id=\"5da99de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/childrenfirstcanada.org\/wp-content\/uploads\/2026\/06\/A1420-20Complaints20Policy.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Consultez notre politique de traitement des plaintes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0ded9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0ded9e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0e5065c\" data-id=\"0e5065c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d98c26f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d98c26f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b93a32\" data-id=\"9b93a32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Who Are We Children First Canada is committed to transparency, accountability, respectful engagement, and continuous improvement. We value feedback from our stakeholders and recognize that concerns and complaints can help strengthen our organization, programs, and services. Our External Complaints Policy outlines the process for submitting, reviewing, and responding to complaints related to organizational conduct, programs, [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":3,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-139858","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints Policy - Children First Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/childrenfirstcanada.org\/fr\/privacy-policy\/complaint-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Policy - Children First Canada\" \/>\n<meta property=\"og:description\" content=\"Who Are We Children First Canada is committed to transparency, accountability, respectful engagement, and continuous improvement. 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