Children First Canada is committed to transparency, accountability, respectful engagement, and continuous improvement. We value feedback from our stakeholders and recognize that concerns and complaints can help strengthen our organization, programs, and services.

Our External Complaints Policy outlines the process for submitting, reviewing, and responding to complaints related to organizational conduct, programs, fundraising activities, communications, privacy concerns, accessibility, and other matters involving Children First Canada representatives.

The policy includes timelines for acknowledgement and response, escalation procedures, confidentiality protections, and commitments to accessibility and non-retaliation.